Support
Email us at support@oskot.app and a person will answer, usually within one business day. Tell us the phone number on the account and, if it's about one call, roughly when it came in.
Setting up
My line isn't ready yet
After you subscribe we reserve a number for you with your carrier. That usually takes about three days and can take up to seven. The app shows where you are in that process, and we notify you the moment it's live — you don't need to keep the app open.
The activation code didn't work
Dial the code exactly as the app shows it, from your phone's dialler, on the SIM you signed up with. Your carrier answers with a confirmation message. If it fails, check you're dialling from the right SIM in a dual-SIM phone, then email us and we'll check the line from our side.
My phone still rings for calls Oskot handled
Turn on your phone's equivalent of Silence Unknown Callers in the Phone app settings. On iPhone, it is under Apps → Phone; on Android, the exact label and location vary by phone app. The app walks you through it on the activation screen.
I didn't get the verification code
Codes arrive by SMS, and we can also send them on WhatsApp or Telegram to the same number. Wait for the resend timer, then try again. If nothing arrives, email us the number you're trying to verify.
Screening
The agent handled a call badly
Open the call and tap Feedback. Tell us what should have happened — we read every one, and it's the fastest way to change how your calls are handled.
Something important got screened
Change what gets screened in Settings → Blocked Categories at any time, and unblock a number in Settings → Blocked Numbers. Screening only applies to the categories you chose.
I want to stop screening for a while
Settings → Disconnect my number gives you the code that switches forwarding off at your carrier. Your subscription keeps running until you cancel it with Apple or Google Play; dial the activation code again whenever you want screening back.
Billing
Managing or cancelling your subscription
Oskot subscriptions are sold through Apple or Google Play. Manage or cancel them in your Apple Account or Google Play subscription settings. Cancelling at least 24 hours before the period ends stops the next renewal; you keep access until the period you already paid for runs out.
Refunds
Apple or Google handles refunds through the applicable store's purchase support flow. If something on our side went wrong, email us and we'll support your request.
Restoring a purchase on a new phone
Sign in with the same phone number and tap Settings → Restore purchases. Use the same Apple Account or Google Play account that bought the subscription.
Your data
Deleting your account
Settings → Delete account removes your calls, recordings, and transcripts permanently. If you can't reach the app, email us from — or naming — the number on the account and we'll do it for you.
Getting a copy of your data, or any other privacy request
Email support@oskot.app. What we hold, how long we keep it, and the rights you have over it are set out in the Privacy Policy.